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	1.	Sistemas de atendimento ao cidadão : experiências brasileiras by RAMOS, Danielly Silva. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.003R1753s] (2). On order (1). Place hold Add to cart (remove)
	2.	BOAS Práticas no Setor Público Edition: 4. edMaterial type: Book; Literary form: Not fiction ; Audience: General; Publisher: Lisboa : INA / Sociedade de Publicações Lda, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19B6626b] (1). Place hold Add to cart (remove)
	3.	the Impact of customer relationship management through implementation of information systems by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	4.	Ações premiadas no 19ª Concurso Inovação na Gestão Pública Federal 2014 Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2015Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11A253a] (2). On order (1). Lists: Pesquisa Camila . Place hold Add to cart (remove)